Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, pages visited, referring websites, and cookies used to improve your experience.

When you submit a booking request or contact us, we may collect information such as:

• Name

• Email address

• Phone number

• Home address (if provided)

• Emergency contact information

• Pet information (such as your pet's name, breed, age, vaccination records, medical conditions, feeding instructions, behavioral information, and veterinarian details)

• Booking dates and service preferences

We do not store or process your payment card information. If you make a payment through our website, payment information is securely processed by Stripe. We only receive information necessary to confirm your payment, such as the payment status and transaction details. For more information about how Stripe handles your personal information, please review Stripe's Privacy Policy.

How We Use Your Information

We use your information to:

• Process and manage boarding and daycare reservations.

• Communicate with you regarding your booking.

• Provide care for your pet based on the information you provide.

• Respond to inquiries and customer support requests.

• Improve our website and services.

• Maintain business records and comply with legal obligations.

• Send service-related communications, such as booking confirmations, reminders, and updates.

Promotional Emails

With your consent, we may send occasional promotional emails about Waggly Cove Pet Hotel, including special offers, seasonal promotions, loyalty rewards, new services, and other business updates that may be of interest to you.

You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly at WagglyCove@protonmail.com. Opting out of promotional emails will not affect important service-related communications regarding your existing or upcoming bookings.

Third-Party Service Providers

We use trusted third-party providers to help operate our business and website. These providers may process certain personal information on our behalf in order to provide services such as website hosting, payment processing, booking management, email communications, analytics, and website security.

These providers are only given access to the information necessary to perform their services and are expected to protect your information appropriately.

Data Retention

We retain personal and booking information only for as long as necessary to provide our services, maintain business records, comply with applicable laws, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it where reasonably possible.