Waggly Cove Pet Hotel — Terms & Conditions

Website: https://wagglycovepets.com

Welcome to Waggly Cove Pet Hotel (“we,” “us,” “our”). By accessing our website or booking services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Services

Waggly Cove Pet Hotel provides pet care services including dog boarding, daycare, and related pet services.

All services are provided by reservation only and are subject to availability, screening, and approval.

We reserve the right to refuse service to any pet or client at our discretion for safety, capacity, or behavioral reasons.

2. Health, Vaccinations & Requirements

All pets must be healthy and free from contagious conditions to attend boarding or daycare.

Required vaccinations (up to date):

• Rabies

• Distemper (DHPP/DAPP)

• Bordetella (recommended every 6–12 months depending on vet guidance)
  

Owners must disclose any:

• Medical conditions

• Medications

• Allergies

• Behavioral issues (including aggression, separation anxiety, or escape behavior)
  

We reserve the right to deny or discontinue service if a pet presents a health or safety risk.

3. Boarding Policy

• Boarding is charged per night.

• A “night” is defined as any overnight stay in our care.

• Drop-off and pickup times must be respected to maintain scheduling and safety.
  

Pickup Time Policy:

All boarding stays must be picked up by 1:00 PM on the scheduled checkout day.

• Pickups after 1:00 PM will incur a $10 Extended Hours Fee.

• Extended stays beyond scheduled checkout may be charged additional boarding or daycare fees.
  

4. Payments

Payments are processed securely through third-party payment providers such as Stripe.

We do not store or have access to full credit card information.

Full payment terms will be provided at the time of booking confirmation or invoice issuance.

5. Cancellation & Refund Policy

We understand that plans can change. Our goal is to be fair to both pet parents and the time reserved for your dog's stay.

Daycare Services

• Cancellations made before the scheduled drop-off time will receive a full refund.

• Same-day cancellations after the scheduled drop-off time are non-refundable.
  

Boarding Services

• Cancellations made by noon the day before the scheduled check-in date will receive a full refund.

• Cancellations made after noon the day before check-in are non-refundable.

• If a boarding stay ends early after check-in, refunds for unused days may be provided at Waggly Cove Pet Hotel’s discretion.
  

Emergency Situations

We understand that emergencies happen. If you need to cancel due to an unforeseen circumstance, please contact us as soon as possible and we will do our best to accommodate your situation.

6. Pet Care & Liability

While we take every reasonable precaution to provide a safe and comfortable environment, pet owners acknowledge that boarding and daycare activities involve inherent risks associated with normal pet behavior, including but not limited to:

• Stress or anxiety

• Minor injuries from play or activity

• Sprains, strains, or injuries that may occur during normal movement or exercise

• Illness incubation periods

• Behavioral reactions in group or individual environments

• Pre-existing conditions that may become apparent during a pet’s stay
  

Waggly Cove Pet Hotel will provide reasonable care and supervision to help maintain a safe environment. However, pet owners acknowledge that some injuries or medical conditions may occur despite reasonable precautions.

By using our services, you agree that Waggly Cove Pet Hotel is not liable for injuries, illnesses, or conditions that occur during a pet’s stay unless caused by gross negligence.

7. Emergency Veterinary Care

Waggly Cove Pet Hotel’s priority is the health and safety of every pet in our care. In the event of an emergency or medical concern, we will make reasonable efforts to contact the pet owner or emergency contact provided.

If immediate veterinary care is required, the pet owner authorizes Waggly Cove Pet Hotel to seek appropriate medical attention for their pet. The pet owner is responsible for all veterinary expenses, medications, treatments, and any related costs incurred during their pet’s stay.

Waggly Cove Pet Hotel will not delay necessary medical care when a pet’s health or safety is at risk while attempting to contact the owner.

8. Right to Refuse or Terminate Service

We reserve the right to:

• Refuse booking requests

• Require early pickup

• Separate or isolate pets during their stay

• Terminate services immediately if a pet poses a safety risk to staff, other animals, or themselves
  

No refunds may be issued in cases where service is terminated due to behavioral or safety concerns.

9. Photos & Media

We may take photos or videos of pets during their stay for:

• Updates to owners

• Marketing

• Social media content
  

Unless you request otherwise in writing, you consent to the use of your pet’s image for promotional purposes.

10. Booking Policy

All bookings are subject to confirmation.

We may require:

• Meet-and-greet for new clients

• Updated vaccination records before approval

• Deposit or prepayment depending on booking type
  

11. Website Use

All content on this website is the property of Waggly Cove Pet Hotel and may not be copied, redistributed, or used without permission.

12. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any updates.

13. Contact Information

For questions about these Terms or the Cancellation & Refund Policy, contact:

contact@wagglycovepets.com